HIPAA & data security
Security is part of the operating model—not an afterthought.
Medical Management RCM maintains administrative, physical, and technical safeguards designed to preserve the confidentiality, integrity, and availability of information entrusted to us. Our safeguards are risk-based, reviewed periodically, and aligned to the role we perform for each client.
HIPAA responsibility
When Medical Management RCM performs services involving protected health information on behalf of a covered entity, we act as a business associate as defined by HIPAA and execute a Business Associate Agreement before access. We use and disclose PHI only as permitted by the agreement, applicable law, and the minimum-necessary standard.
Operational safeguards
Our control framework includes workforce confidentiality obligations, security awareness training, role-based access, unique user credentials, least-privilege procedures, access review, incident-response processes, secure transmission methods, device and workspace controls, vendor oversight, and documented termination of access. Specific technical controls depend on the client platform and agreed solution design.
Audit access
Initial website intake requests no PHI. For a deeper review, we prioritize de-identified reports or read-only, time-limited access where practical. When PHI is necessary, access begins only after scope, authorization, secure transfer methods, and contractual protections are established.
Shared responsibility
Security is shared across our workforce, client personnel, platform vendors, and other authorized parties. We coordinate responsibilities in implementation documentation and promptly escalate suspected incidents through established contacts.